The Reluctant Optimist

“I’m calling the glass half-full, but reluctantly.”

Archive for the 'Customer Service' Category


Absolut Nonsense

Posted by TRO on April 4, 2008

Rest assured I absolutely will not be drinking Absolut vodka after seeing their Mexico ad campaigns. That’s no small loss to that company as loving wife and I do like our vodka.

Hopefully this will gain some momentum in the blogosphere and enough Americans will stop buying their vodka to make it sting a bit. I cannot imagine America is not a bigger vodka market than Mexico, land of tequila.

UPDATE:

I emailed Absolut Vodka to complain about the ad and got an email back saying that the email box was closed and no longer receiving email. Wonder why?

UPDATE:

Absolut posts a non-apology-apology on their website. Predictable. Screw em, I’m drinking Skyy, Stoli or Grey Goose from now on.

UDPATE:

Hi to the visitors from Sweden. If you are Absolut people, you really screwed-up. Sucks to be you today.

UPDATE:

This Absolut story has legs - long, tight, tanned, legs - just Google blogs and see. Of course Ace takes a look at it in the way only he can, and it’s from him I steal this great take on the Absolut ad.

As Ace paraphrases the Absolut(ly) lame apology excuse, “it reflects a Europe that many Russians feel would be more ideal.”

UPDATE:

Even more Absolut World parodies

Posted in Anti-American, Commercials, Consumer Products, Customer Service, Political Correctness, Politics, Popular Culture | 11 Comments »

The Good, The Bad, And The Ugly

Posted by TRO on November 30, 2007

 

The Good

I’ve had a Bose 3-2-1 entertainment system for two years now. It has a great sound, but occasionally has had some gremlins in it that made the speakers distort and messed with the settings without any rhyme or reason.  We lived with it because, well, simply because it was a minor annoyance and it was out of warranty and not that big a deal.

But about two weeks ago it really started acting weird when the sound volume remained at the same low level no matter how you tried to change it.  Up or down, Bose controls or the TV controls, nothing made the volume change.  So I checked all the cables and did my best to look at the settings, but finally decided that I needed help and e-mailed Bose customer service. We exchanged five e-mails with me describing the problems and the rep offering suggestions (unplugging it so it will reset, checking cables, and changing settings) in the hope of fixing the issue without returning it for a hefty repair fee and shipping costs.  Long story short - he put me on the right track and we got it working correctly.

Bose - Great sound; Great customer service.

The Bad

A couple of weeks ago, we ordered this game from f.y.e for our middle-son’s Christmas present. It’s the only thing he wanted and naturally it is the hot item this year so they didn’t make many of them. We looked around at various places (Amazon, Best Buy, Wal-Mart, etc.) to pre-order it online and f.y.e was the only place that had them available, so even though it was going to cost us about $30 more than buying it in a local store we decided to order it from them.  Now, concerned that it would actually make it here in time for Christmas we called and talked with a customer service rep.  The guy assured us that they had plenty of them and that it would get here with no problems, so we placed our order.  

Since that time I have checked the order status a couple of times and it said the order was being ”processed,” so I wasn’t really worried about it getting here in time (still plenty of time to Christmas after all).  And then today loving wife checked and it said “Order Canceled.”  No reason given, just canceled.

So loving wife calls in an angry panic and is told that their supplier ran out of the games and that they just canceled the order.  She chastised the rep, but to no avail.  Basically, they just ran out of them and it was tough cookies.

So, in my humble opinion, f.y.e. sucks. 

The good news is loving wife made a few calls and found one at a local Wal-Mart.  She begged the lady on the phone to hold it for 30 minutes and loving wife drove over there and got it.

And we paid about $30 less for it, too.

So problem solved.  A happy ending.

f.y.e. - Empty promises; Crappy customer service.

The Ugly

I take no responsibility for whatever picture shows when you visit UglyPeople.com.  I think the person changes every time, but the ugly stays the same.  Seriously, I don’t know what you will see, so only go there if you aren’t going to whine to me later.

Posted in Customer Service, Personal, Video Games | 1 Comment »